Effective Date: 08/05/2025
Business Name: Cookster Creative
Jurisdiction: United Kingdom
Welcome to our Terms of Use. This page outlines your rights, our service commitments, and the management of subscriptions, payments, support, and related conditions for all Cookster Creative clients.
“Client”, “you”, or “your” refers to any individual or business that accesses or uses our services.
“Cookster Creative”, “we”, “us”, or “our” refers to the service provider, Cookster Creative.
“Services” refers to our subscription-based website solutions, including (but not limited to) website design, hosting, maintenance, performance optimisation, and optional add-ons such as domain registration, business email, and premium plugin functionality.
By using our website or subscribing to our services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
These Terms of Use operate alongside your signed Website Services Agreement. In the event of any conflict, the terms of the signed agreement will take precedence.
Cookster Creative offers fully managed, subscription-based website design services to small businesses in the United Kingdom. Our services include website design, hosting, maintenance, performance optimisation, and optional add-ons such as domain registration, business email, and premium plugin functionality.
By subscribing to our services, you agree to the pricing, billing cycle, cancellation terms, and minimum commitment outlined in your signed Website Services Agreement.
Payments are processed via secure third-party platforms such as Stripe. Failure to maintain payments may result in the suspension or termination of your website and related services, as detailed in your agreement.
Subscription pauses, and refunds are not available. Cancellation must follow the notice period and process outlined in the Website Services Agreement.
Additional services or add-ons may incur extra charges, which will be confirmed in writing to you before activation.
You must not use our website or services for any unlawful, harmful, or misleading purpose. Attempting to gain unauthorised access, interfere with the service or misuse content is strictly prohibited.
You are responsible for ensuring that all content you provide (including images, text, logos, and video) is owned by you or properly licensed for use. You agree to indemnify Cookster Creative against any claims, costs, or legal action resulting from unauthorised or infringing content you supply.
You are also responsible for providing all legally required website content, such as your privacy policy, cookie notice, terms of use, shipping information, and returns policy, unless otherwise agreed. While Cookster Creative may offer template guidance or suggestions upon request, we do not provide legal advice or guarantee the accuracy or suitability of such content.
All website designs, code, and related assets created by Cookster Creative remain our sole intellectual property. You are granted a limited, non-exclusive, non-transferable licence to use your website during the period of an active, fully paid subscription.
This licence is automatically revoked if your subscription ends or payments are not made. Ownership of the website, its source code, and its hosting account remain with Cookster Creative at all times.
We expect all client interactions to be respectful and professional in nature. We reserve the right to suspend or terminate services without refund if you engage in abusive, harassing, or otherwise inappropriate behaviour towards our team.
We may suspend or terminate your services with or without prior notice if you breach these Terms of Use or your Website Services Agreement, including for non-payment or unauthorised use of our intellectual property.
Suspended services will remain inactive until all outstanding payments and fees are cleared. Continued non-payment may result in permanent deletion of your website and associated data.
To deliver our services, we use reputable third-party providers, including Stripe, Google Analytics, Mailchimp, and cloud hosting platforms. These providers operate under their own terms and privacy policies, which we do not control. By using our services, you accept their use as part of the delivery process.
Our services are provided “as is” and “as available”. While we take reasonable steps to ensure reliability and performance, we do not guarantee uninterrupted access or specific business outcomes, such as increased sales, search engine rankings, or lead generation.
To the extent permitted by law, Cookster Creative is not liable for any direct, indirect, or consequential loss arising from downtime, service interruption, third-party failures, or your own misuse of the website.
We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, cyberattacks, or internet service outages. In such circumstances, we will make reasonable efforts to resume services as soon as possible.
We reserve the right to update these Terms of Use from time to time. Any changes will be posted on this page. Continued use of our services after such updates constitutes your acceptance of the revised terms.
In the event of a dispute, both parties agree to attempt resolution through informal discussions or mediation before initiating any formal legal proceedings. This clause does not affect either party’s statutory rights or obligations.
The laws of England and Wales govern these Terms of Use. Any disputes shall be handled exclusively by the courts of Worcestershire, United Kingdom.
If you have any questions or concerns about these Terms of Use, contact us at [email protected].
